Privacy policy

Introduction

This Privacy Policy explains how BSD Hotels (“we”, “us”, “our”) collects, uses, and protects your information when you use our website to browse hotels and submit stay inquiries across Egypt, including Cairo, Sharm El Sheikh, and Hurghada.

By using our site, you agree to the practices described here. If you do not agree, please do not use the website.

Information we collect

We collect information you provide when you browse our site or submit a reservation inquiry, including:

  • Contact details — name, email address, and phone number (when provided)
  • Stay details — check-in and check-out dates, number of guests, selected rooms, and special requests
  • Preferences — display currency (EGP or USD) and nationality selection on the inquiry form
  • Account information — if you create a guest account, login credentials and profile details you choose to save

We also collect limited technical data such as browser type, device information, and pages visited to keep the site secure and improve performance.

How we use your information

We use your information to:

  • Process and respond to reservation inquiries
  • Share inquiry details with the relevant hotel so they can confirm availability and pricing with you directly
  • Send inquiry confirmations and related service emails
  • Provide customer support via email or WhatsApp when you contact us
  • Maintain your account, saved preferences, and inquiry history when you are signed in
  • Improve our website, content, and user experience

We do not sell your personal information to third parties for marketing purposes.

Payments

Our website displays prices and accepts reservation inquiries only. We do not process online payments on this site. Any payment arrangements are made directly between you and the hotel after your inquiry is reviewed.

Sharing with hotels and service providers

When you submit an inquiry, we share the information needed for that stay request with the hotel you selected. We may also use trusted service providers (for example, email delivery and hosting) who process data on our behalf under appropriate safeguards.

Data retention

We retain inquiry and account information for as long as needed to operate our service, comply with legal obligations, resolve disputes, and maintain business records. You may contact us to request access, correction, or deletion where applicable law allows.

Cookies and similar technologies

We use cookies and similar technologies to remember preferences such as your selected currency and to keep you signed in. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Security

We apply reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the site after changes means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at help@bsdhotels.com or write to Cairo, Egypt.